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GENERAL QUESTIONS ABOUT OFS
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WHO PROVIDES THE
SERVICES?
Services are provided by qualified psychiatrists, psychologists, social
workers and teachers who have attained the appropriate levels of education and
certification or licenses required to provide the services. Some services may
be provided by volunteers who have been thoroughly trained and work under the
supervision of the professional staff. You may request information related to
your service provider's credentials at any time.
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WHAT IF I HAVE A COMPLAINT?
- OFS strives to be customer focused
and responsive to your questions and concerns. if you have a
problem and you are not satisfied with the response from your
provider or other staff, you may refer the matter to Rights
Advisor at (248) 858-7766 Ext. 217
- Your Rights Advisor will work with
you to attempt to reach a satisfactory solution to your
complaint or problem. If this is not possible, your Rights
Advisor will inform you of alternative ways to pursue your
rights.
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IS MY SERVICE CONFIDENTIAL?
State and Federal laws guarantee that your treatment is afforded
confidentiality except under certain circumstances. Please discuss
any specific questions you may have with your service provider
when we can keep your confidences and when we cannot.
HOW DO I LEARN MORE ABOUT BECOMING A SPONSOR OR DONOR FOR OFS?
There are a couple of options, you can print out then complete
the donation form and either mail or
fax to OFS or you can contact a customer service representative at
the office most convenient to you. Make sure you check out
the OFS Locations.
AS A COMPANY WHAT ARE MY SPONSORSHIP OPPORTUNITIES?
OFS welcomes the opportunity to partner with businesses and
there are many sponsorship options. For more information
please contact our Development Department at 248-858-7766 or by
email at dparolini@ofs-family.org.
HOW DO I RECEIVE MORE INFORMATION ABOUT OFS?
If you desire we can send you our quarterly newsletter or our annual report.
All we need from you is your contact information, please
take a second and complete the form on our feedback
page and designate what information you would like to receive.
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